Clients replace regulation as top priority for banks

The main challenges identified by senior bank executives have shifted from regulation to keeping their clients happy

Concerns over the burden of post-crisis regulations have started to wane among senior banking executives, with the greatest focus among financial institutions switching to keeping their clients happy.

Twenty-nine percent of respondents to a report by software provider Temenos and consultancy giant Deloitte instead identified keeping an increasingly demanding client base satisfied as their biggest challenge.

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